Ordering Products
We will confirm acceptance of your order by e-mail or text message to the address/number you have given. The sending of this confirmation makes a purchase contract and we will supply the goods in accordance with our terms and conditions.

The Price and Payment
The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.
In addition to the price, you will have to pay our delivery charges as quoted on the website  – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
Payment is made by debit card, credit card or PayPal at the time we accept your order. Refunds will generally be made by means of a credit to your original payment method.
Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Delivery of Products
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us by email within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

We want you to be happy with your shopping and amazed by our outstanding customer service. But if you are unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged item please contact us using the form on the contact us page.

Product information

We have taken care to ensure that products on this website are described correctly. However, we make no representation and give no warranty of any kind in respect of the information.
We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence

Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Supplier identification
iVitality.co.uk is a site operated by iVitality.
We are based in The UK with our registered office at Birmingham B10 9TD.
Our main trading address is: Birmingham B10 9TD.

Privacy Policy & Cookies
iVitality takes privacy very seriously, and have created this policy to show our commitment to Privacy. The following information describes our information gathering and dissemination practices for this web site
The website is owned by iVitality) and the data controller is iVitality.

Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.


  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
  • We may monitor traffic to our site and collect the following information:
  • The IP address of your computer.
  • The referring website from which you have got to our website from.
  • The reasons for this are:
  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.


Disclosure of personal data
From time to time, for example when you order products from iVitality, you will be asked to submit personal information about yourself (e.g. your name, your telephone number, e-mail address, delivery address, credit or debit card number and the card’s expiry date etc) in order to receive orders, newsletters and email bulletins. By entering your details in the fields requested, you enable iVitality to provide you with the products you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.

iVitality will act in accordance with current legislation and aim to meet current Internet best practice.  Your personal information provided to or collected by iVita;ity is primarily controlled by iVitality Birmingham B10 9TD.
We use PayPal to process the card transaction. Please click on their icon for their terms and privacy statement.  56 million people have accounts with PayPal and they have 20 awards and we feel they are safe to use. We have legal obligations towards you in the way we deal with the data we have collected. We must collect the information fairly and tell you if we want to pass the information on to anyone else. In general, any information you provide to iVitality will only be used within iVitaity. iVitality does not sell, trade or rent your personal information to others. Companies and individuals so employed by us may have access to personal information needed to perform these functions, but may not use it for any other purposes and will be required to process the data in accordance with the UK’s Data Protection legislation.

We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. If you post or send offensive or inappropriate content anywhere on or to iVitality and iVitality considers such behaviour to be serious and/or repeated, iVitality can use whatever information that is available to it about you to stop such behaviour.

This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour. If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.